Through the Conflict Management & Decision Strategies consulting the person is introduced to and gets familiarized with:
- Dealing with a toxic and detrimental behavior without losing his/her temper or resorting to equally ignoble demeanor
- Handling a verbal or written dispute in a way that does not deprive him/her of dignity or peace of mind
III. Gaining the higher ground without inciting resentment and bitterness against her/him
- Strengthening resolution by adequately recognizing the available choices and the cost involved for each one
- Distinguishing between actual existing problems requiring solution and self-creating problems.